Shipping policy
Order processing
All orders are processed within 1–3 working days. You'll receive a confirmation email when your order is placed, and a second email with tracking details once it ships.
Delivery times
Standard delivery to the United Kingdom takes 7–15 working days from dispatch. Some items may arrive sooner. During busy periods such as Christmas and sales events, please allow a few extra days.
Shipping cost
Standard delivery is free on all UK orders.
Order tracking
Every order is sent with a tracking number, emailed to you once your order is dispatched. If your tracking hasn't updated within 5 working days of dispatch, please contact us at support@holmsby.com and we'll look into it for you.
Why our delivery takes a little longer
We work directly with our manufacturing partners and ship items to you without expensive warehousing — this is how we keep our prices low. The trade-off is a slightly longer delivery window, and we'd rather be upfront about that.
Wrong, missing or damaged items
If your order arrives damaged, incomplete or incorrect, please email us within 14 days of delivery at support@holmsby.com and we'll arrange a replacement or refund.
Shipping destinations
We currently ship to addresses within the United Kingdom only. International shipping is coming soon.
For any delivery questions, contact us at support@holmsby.com — we reply within 24 hours on working days.