Shipping & Delivery

We want you to know exactly when your order will arrive — no surprises.

Delivery times (United Kingdom)

Orders are processed within 1–3 working days. Standard delivery takes 7–15 working days from dispatch. Some items may arrive sooner; during busy periods (Christmas, sales) please allow a few extra days.

Shipping cost

Standard shipping is free on all UK orders.

Order tracking

Every order receives a tracking number by email once dispatched. If your tracking hasn't updated within 5 working days of dispatch, contact us and we'll chase it for you.

Why do deliveries take this long?

We work directly with our manufacturing partners and ship items to you without expensive warehousing — that's how we keep prices down. The trade-off is a longer delivery window, and we'd rather be honest about that up front.

Wrong or missing items

If your order arrives damaged, incomplete or incorrect, email us within 14 days of delivery at support@holmsby.com and we'll put it right with a replacement or refund.

Questions? Email support@holmsby.com — we reply within 24 hours on working days.